Our service process is designed to ensure that every link from inquiry to after-sales is efficient, transparent and meets your needs. We are committed to providing high-quality products and services to ensure that your project goes smoothly. If you have any questions or need further information, please feel free to contact us.
I hope these optimization contents can meet your needs. If you have any questions or need further information, please feel free to contact us.
Customer notification of demand: You tell us the required products (regular or customized specifications).
Quick reply: We promise to reply within 5-8 hours and provide professional advice, technical information and material options according to your market needs.
Personalized service: Our professional team will communicate with you one-on-one to ensure that we fully understand your needs and provide customized solutions.
Complete quotation: We will provide a detailed quotation, covering key information such as price, packaging method, minimum order quantity, delivery time, etc.
Free sample: If necessary, we can provide free samples for confirmation to ensure that the product meets your expectations.
Strict inspection: All samples are strictly inspected before shipment to ensure that they are consistent with the bulk goods, so that you can purchase with confidence.
Quotation confirmation: After the quotation is confirmed, we will sign a formal contract with you to clarify the rights and obligations of both parties.
Flexible payment method: For OEM customers, we provide flexible payment methods to ensure smooth cooperation.
Customized demand confirmation: Packaging or LOGO customization needs will be confirmed at this stage to ensure that the product fully meets your brand image.
Deposit payment: Usually after receiving a 30% deposit, we will start scheduling and customize packaging for customers.
Professional follow-up: We have a dedicated production follow-up team to track time and progress throughout the process to ensure on-time delivery.
OEM and OEM services: We fully support OEM and OEM services to meet your personalized needs.
Professional quality inspection team: Our QC quality inspection team will conduct strict inspections at every link to ensure product quality.
Raw material entry inspection: Ensure that raw materials meet the highest standards.
In-process sampling inspection: Continuously monitor the production process to ensure that every step meets quality requirements.
Whole batch sampling inspection before leaving the factory: Ensure that the final product is flawless.
Third-party inspection: If the customer has a third-party inspection requirement (such as SGS, BV), we actively cooperate with the arrangement to ensure transparency and trust.
Safe packaging: After passing the quality inspection, we will reinforce and secure the export packaging to ensure that the product is not damaged during transportation.
Packing options: Provide standard packaging or customized outer boxes to meet your specific needs.
Logistics support: Support sea, air or express delivery, and assist in handling complete export customs declaration materials to ensure smooth customs clearance.
Post-shipment documents: After the goods are shipped, we will provide complete documents such as bill of lading (B/L), invoice, packing list, certificate of origin, etc.
Final payment: You pay the final payment (if any) according to the terms of the contract.
Letter of credit order: For letter of credit orders, we will submit the information to the bank for negotiation to ensure the safety of the transaction.
Goods reception and customs clearance: You receive the goods and complete customs clearance.
After-sales follow-up: Our after-sales team will take the initiative to return to confirm your satisfaction and ensure that you are completely satisfied with the products and services.
Long-term support: Provide long-term support services, including repeat purchases, inventory planning and product upgrades to ensure the continued development of your business.
"We have been cooperating with Kente for three years, and the quality has been very stable. We have high requirements for mineral wool boards and keels in Poland. You can always make them according to our standards, and the delivery has never been delayed. We are very relieved."
"We have been developing our own brand. Not only can you produce our products under our own brand name, but you also help us organize packaging design and marketing materials. This is rare in other factories. You are indeed a long-term market partner willing to cooperate with customers."
“Whenever we need products in special sizes, Kente can almost always produce them, delivering on time and with excellent quality. Working with you is effortless.”
